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In the presentation of Beta LAYOUT Ltd. are links to pages outside the pcb-pool.com domain. Beta LAYOUT Ltd. is not responsible for the content of these pages.

No. of entries: 89 back | next

79: W Bucknall Richmond (UK) 03/16/2010 - 22:49:04
Your site is broken in firefox, just wasted my time filling in the form for quote but can't get beyond the shopping basket. Ever heard of standards? Please don't suggest using M$ products, how would you like your company to be wiped out by a monopoly.

Billy
Beta LAYOUT:
Hello Billy,
we are definatly supporting all non-Microsoft Browsers. Our IT specialist will contact you.

78: Andrew Crosbie Cwmbran (UK) 03/05/2010 - 13:56:53
This is the first time I have used your services and I am very pleased with the PCBs I have received. However in my PCB layout I have indicated that the vias are tented (i.e covered with resist)but the vias are exposed on the PCBs received. This is not a problem for this PCB, but on another PCB it could be, so I would like to know if there is a problem with my data supplied or if this is an error in processing the PCB or if your process does not allow for tented vias.
Best regards,
Andrew
Beta LAYOUT:
Hi Andrew,
thanks for your feedback. We will contact you and talk about the tenting of vias.

77: Matt Rhys-Roberts Wrexham (Wales) 04/29/2009 - 11:44:27
I am very happy with your overall level of service and performance. You are quick to alert me to technical issues with my designs, and willing to discuss browser compatibility issues.

Keep up the great work!

Diolch yn fawr,
Matt
Beta LAYOUT:
Hi Matt, Thank-you so much for your words of praise. We have a great technical team and we pride ourselves on sharing this resource with our customers. If you have any questions please let us know - Also have a look at our pcb faq page for our forum on all things PCB - www.pcb-faq.de.

regards

Elizabeth

76: Eilidh London (UK) 03/20/2009 - 13:23:20
www
I too cannot access the site from Safari or Firefox on a Mac!
Beta LAYOUT:
Hello ! Thanks for your message. Unfortunatly you are all right and at this point in time we have no quick solution. All I can do is ask for patience while we try and resolve the issue so that Mac users can access our Award winning site asap.

thanks and regards

Elizabeth

75: Kenny Millar Glasgow (UK) 03/09/2009 - 14:45:28
The new PCB-POOL website looks great, such a shame that it doesn't work for users of Apple Mac computers using Safari or Firefox.
Any news when it will be made compatible?
Beta LAYOUT:
Hi thanks for your feedback on our site. We will look into the problem for you.

regards

Elizabeth

74: Michael Jensen Simpsonville (United States) 02/13/2008 - 15:53:30
www
About 2 weeks ago I reported that I had received completed boards that I could not use because they were reverse images. I was called by a representative of your company who very politely and gently explained to me that I had specified the wrong layer in the Eagle BRD file. I received a new set of boards within a week. There was no charge. This is exceptional and heroic customer service! You are to be congratulated for a great product and wonderful customer service. Thank you!
Mike Jensen
Beta LAYOUT:
Hi Mr. Jensen,

I am so glad we were able to resolve your issue to your satisfaction. What good is a PCB that doesn't work for you even if it is lowcost ?! We may not always be able to offer a free replacement but where we can, we will. Advice and help from our brilliant CAM team is always available.

thanks and regards

Elizabeth Nolan

73: Michael Jensen Simpsonville (United States) 02/05/2008 - 00:28:51
www
I received the completed PC boards today. Unfortunately they are the reverse image from the Eagle BRD file sent and are therefore not usable.
Beta LAYOUT:
Hi Mr. Jensen,

Thank-you for your feedback.
Customer satisfaction is very important to us. Let me investigate your claim. We will be able to re-make the boards or return your money should there be any issue.

Check back for more details....

regards

Elizabeth Nolan

72: Mikael Sundberg Uppsala (Sweden) 10/02/2007 - 09:08:17
www
Great company and superb service. I wouldn't hesitate to recommend BETA Layout to anyone wanting perfect pcb:s and a good service. I use them for all my prototype work. Thanxs for the superb customer support BETA Layout!
Beta LAYOUT:
Dear Mr. Sundberg, Thank-you very much for your glowing reference ! We are so pleased that you are happy with our service.Heja Sverige ! Best regards.

71: Manuel Loos Geel (Belgium) 07/18/2007 - 19:58:15
I ordered already several PCB's and as always the quality of the boards is perfect, always on time, so a very nice service, ...

Thanks BETA Layout,
Beta LAYOUT:
Hi

Thank you so much for your kind words, they help keep us motivated to do the best job we can !

70: Marcel Meijer Lobith (The Netherlands) 04/24/2007 - 21:46:59
Hybris was the first PCB that i ordered by Beta LAYOUT. It is a mainboard (100x100mm) for my MP3 player. I finished writing the software, now can i say: "Congratulations Beta Layout" for the perfect working 4-layer PCB.

Kind regards,
Marcel Meijer
Beta LAYOUT:
Hi

Great news so glad you finished and pleased to hear our boards were perfect !

No. of entries: 89 back | next