You are here: Order

Customer information

Our online shop offers a convenient way to order our products. To do so, simply follow the menu navigation. For concluding the contract we offer our services in German, English, French, Italian and Dutch.

Ordering online

To order, please click on the icon “continue to payment” in the shopping basket. In order to carry out your order you need to be logged in. If you are a new customer, please register by clicking the button “I’m a new customer”.

Now please enter your invoice and, if applicable, your separate delivery address in the form now on your screen. If you wish to pay by credit card, we need the credit card data entered into the form.

Please enter a password of your own choosing for later log-in and repeat it. Should you notice a mistake at any point during the process, you can always go back and correct it by using the “return” button.

Before sending off the offer, you are shown the contents of the shopping basket, the invoice and delivery information, the delivery charge and the selected payment option as well as the overall price and you can print it out. Moreover, you can read, download and print the data protection statement, the cancellation policy for consumers and the General Terms and Conditions for entrepreneurs.

By clicking on the button “finalise order” you send us your offer for conclusion of a purchasing contract.

You will subsequently receive an email to the email address you stated containing all information. Our email confirms your order but doesn’t represent the acceptance of the offer for conclusion of a contract.

A contract will be concluded by means of a separate declaration of acceptance via email to the address you stated. You will be sent the cancellation policy for consumers to the purchasing procedure with the declaration of acceptance so that you can print it.

The text of the contract, consisting of the order data, the cancellation policy, the data protection statement and the General Terms and Conditions will be saved by us.

After the conclusion of the contract, you can read, download and print the order data in the web shops of Beta LAYOUT GmbH at “my orders” once you’re logged in.

Product selection

By clicking on one of the categories in the article overview you will be directed to the respective product range. There, you can learn more about a product by clicking on it. If you click on the button “into the shopping basket” the product is placed in your shopping basket. Please don’t forget to select the desired quantity of the article. When the article appears in the shopping basket, you have the possibility to add other articles into the shopping basket by the article overview “products”.

Shopping basket

All articles that you have selected but not yet ordered will appear in the shopping basket in your selected quantity. You can select the option shopping basket by clicking on the button “shopping basket” in the menu “order”. Here you can modify the articles in the shopping basket. By clicking the button “delete” shaded in red you can take the articles out of the shopping basket. Moreover, when clicking on “add another product” in the menu you can select other articles.

Delivery charge

In the shopping basket you can select different kinds of delivery. Depending on the delivery (e.g. standard or express delivery), the delivery time, the weight of the ordered products as well as delivery within the country or abroad the amount of the accruing delivery charge will vary. You can select the country to which the order shall be delivered by means of the drop-down list in the shopping basket. The available types of delivery will be updated automatically. By ticking the respective box you can choose your preferred type of delivery. Once you click the button “recalculate shopping basket” you are shown the respective share in costs.

Cancellation

Consumers have a statutory cancellation right. The cancellation policy is only valid for consumers, i.e. for natural persons who conclude a legal transaction for purposes that are not mainly attributable neither to their commercial nor to their self-employed professional activity. Entrepreneurs have no cancellation right. There is no cancellation right applicable in contracts concerning the delivery of goods that are not prefabricated and for the manufacturing of which an individual selection or determination by the consumer is decisive or which are clearly made to meet the consumer’s personal requirements.

In case of a cancellation right held and exercised by you, we assume the costs for returning.

Reclamations and complaints

The statutory liability for defects shall apply.

In case of reclamations and complaints please contact us immediately by phone ++27 (0)21 691-7499 and return the goods to us together with the quality warranty document enclosed in any order freight forward:

Beta LAYOUT
19 Induland Crescent, Lansdowne
7780 Cape Town
South Africa

GTC

In case of contracts with entrepreneurs our General Terms and Conditions shall apply, which you can view here.